Graduate by Hilton Oxford
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Fast facts
Check in from | 16:00 |
|---|---|
Check out by | 11:00 |
Breakfast | Breakfast available. |
Pets | Pets allowed with extra charge. |
Children | Children are welcome at this hotel. |
Amenities
Wi-Fi
Parking
Air conditioning
Fitness centre
Front desk 24 hour
Restaurant
More about Graduate by Hilton Oxford
Graduate by Hilton Oxford
Offering a restaurant and a fitness centre, Graduate by Hilton Oxford is located on the square in city centre, just 1 km from Ole Miss. Free WiFi access is available. Each room here will provide you with air conditioning and a seating area.
Ratings and reviews
Cleanliness4.5
Location5.0
Service4.5
Rooms4.5
Value4.0
Sleep quality4.5
Traveller reviews
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Mentioned by travellers
Comment: 25 Jan 2025
Stayed in: Jan 2025
Theming of everything is so cute. Hotel is nice and clean. There are food options, coffee, options, and drink options readily available. 2nd time to just sit and relax in the coop- highly recommend.
Comment: 5 Mar 2025
Stayed in: Feb 2025
The Hotel stay was different. Have stayed there many times and learned that Hilton bought the Graduate. Check in is at 3:00 but room not ready until 5:30. Staff not as friendly as in the past. Hallways seemed unusually dirty. We paid for the stay on Hotels.com and were charged again at check out so am currently disputing the charge. I have paid for another stay end of March so we will see if it is the same. Check out person was unusually not nice and seemed very inconvenienced when she had to go track down a charge at the coffee shop. Just not great overall.
Couple
Comment: 26 Feb 2025
Oxford is a very nice small town; the Graduate is a good place to begin your exploration
The Graduate by Hilton was a fairly nice hotel. Surprisingly, it was very quiet at night. The lobby was constantly full of college students, however, so it was not possible to find somewhere to sit down in the lobby. This was a surprise because the hotel is at least a mile from the Ole Miss campus. Hotel staff told us that many students live in the hotel. Despite the excessive number of students trolling the lobby, however, the hotel's location, only a block from the downtown square, was wonderful. The room we occupied was very comfortable. The only amenities I found lacking were the pillows, which were hot and too large, and the fitness area, which was really aimed at men. There were a couple of treadmills in the fitness area, but I did not see any weights less than 30 pounds.
Hotel response
Comment: 27 February
Thank you for taking the time to share your feedback about your stay at Graduate Oxford. We're delighted to hear that you found the hotel quiet at night, enjoyed the location near the downtown square, and were comfortable in your room.
We appreciate your observations about the lobby atmosphere and understand that the presence of students may have been unexpected. Our goal is always to provide a welcoming and comfortable space for all our guests, and we’ll take your comments into consideration as we continue to enhance the guest experience.
Regarding the amenities, we’re sorry to hear that the pillows and fitness area didn’t meet your expectations. Your feedback is valuable, and we’ll share it with our team to explore ways to improve these aspects. If you have any specific preferences for pillows in the future, our team would be happy to assist in making your stay as comfortable as possible.
We truly appreciate your insights and hope to have the opportunity to welcome you back for an even better experience.
Best regards,
Troy Dixon
We appreciate your observations about the lobby atmosphere and understand that the presence of students may have been unexpected. Our goal is always to provide a welcoming and comfortable space for all our guests, and we’ll take your comments into consideration as we continue to enhance the guest experience.
Regarding the amenities, we’re sorry to hear that the pillows and fitness area didn’t meet your expectations. Your feedback is valuable, and we’ll share it with our team to explore ways to improve these aspects. If you have any specific preferences for pillows in the future, our team would be happy to assist in making your stay as comfortable as possible.
We truly appreciate your insights and hope to have the opportunity to welcome you back for an even better experience.
Best regards,
Troy Dixon
Family traveller
Comment: 3 Feb 2025
Hotel is Short Staffed
My experience with this hotel was rather simple and to be frank, was the worst experience of service from a 4 star or higher hotel that I have ever experienced. The room was booked over 3 weeks in advance through the Hilton Graduate Hotel Oxford MS website. When the time came, day before, I was able to do the online check in from the Hilton Mobile App.
When my brother and I arrived for our stay, we went to the front desk a few minutes after 4pm ( check-in time ) and were told our room was not ready just yet. When I inquired about how much longer it would be, I could not be given a definitive response. The front desk proceeded to verify my phone number and would give me a call when it was ready. My brother and I killed some time with an early dinner and drinks. I then called the front desk at 5:35 to see if the room was ready yet and if not was there any kind of time frame. At that point I was sent over to a manager who could still provide no answers other than they could cancel it so I would be freed up to look for other accommodations. So, basically we had no place to stay and had to scramble to find some where else to go. All was well, we ran over to Tunica and grabbed a hotel and that was fine.
However, this experience has left a permanent bad taste in my mouth and I will forever Strike Hilton Hotels from my places that I would stay. I usually only stay at 4-5 star hotels to avoid such poor service such as this. I had no idea that Hotels could hold a 4 star status and provide this level of poor service.
When my brother and I arrived for our stay, we went to the front desk a few minutes after 4pm ( check-in time ) and were told our room was not ready just yet. When I inquired about how much longer it would be, I could not be given a definitive response. The front desk proceeded to verify my phone number and would give me a call when it was ready. My brother and I killed some time with an early dinner and drinks. I then called the front desk at 5:35 to see if the room was ready yet and if not was there any kind of time frame. At that point I was sent over to a manager who could still provide no answers other than they could cancel it so I would be freed up to look for other accommodations. So, basically we had no place to stay and had to scramble to find some where else to go. All was well, we ran over to Tunica and grabbed a hotel and that was fine.
However, this experience has left a permanent bad taste in my mouth and I will forever Strike Hilton Hotels from my places that I would stay. I usually only stay at 4-5 star hotels to avoid such poor service such as this. I had no idea that Hotels could hold a 4 star status and provide this level of poor service.
Hotel response
Comment: 25 February
Thank you for sharing your experience with us. We sincerely apologize for the frustrations you encountered during your stay. It is disappointing to hear that we did not meet your expectations, especially given the advanced booking and your anticipation of a smooth check-in process. I completely understand how inconvenient it must have been for you and your brother to wait without clear communication regarding your room’s availability.
Please know that this is certainly not the standard of service we strive to provide. We are actively reviewing our processes to ensure situations like this are avoided in the future, and we are taking your feedback seriously. We are also addressing the lack of communication from the front desk team and the inability to provide you with a resolution in a timely manner.
We deeply regret that this experience has led to you choosing to avoid Hilton Hotels in the future. I hope that, despite this unfortunate situation, you may reconsider us in the future for the quality and service we typically strive to provide. If you would be open to giving us another chance, we would love the opportunity to restore your faith in our brand.
Once again, our sincerest apologies, and thank you for taking the time to share your feedback.
Best regards,
Troy Dixon
Please know that this is certainly not the standard of service we strive to provide. We are actively reviewing our processes to ensure situations like this are avoided in the future, and we are taking your feedback seriously. We are also addressing the lack of communication from the front desk team and the inability to provide you with a resolution in a timely manner.
We deeply regret that this experience has led to you choosing to avoid Hilton Hotels in the future. I hope that, despite this unfortunate situation, you may reconsider us in the future for the quality and service we typically strive to provide. If you would be open to giving us another chance, we would love the opportunity to restore your faith in our brand.
Once again, our sincerest apologies, and thank you for taking the time to share your feedback.
Best regards,
Troy Dixon
Couple
Comment: 24 Jan 2025
Stayed in: Dec 2024
Classic and fun styled hotel - great stay!
Stayed at The Graduate Oxford for two nights just before Christmas while visiting with family in the area. A delightful hotel in the heart of a charming community!
Arrival and check-in was fast and efficient. I appreciated the welcome sign of hospitality for everyone, including people of all races, ethnicities, and sexual orientations. It does matter, especially today, and especially in Mississippi (which has a reputation of hostility towards minorities) - no problems here, as everyone was most cordial and respectful. We were cheerfully upgraded to a suite due to my Hilton Honors Diamond membership, and this was much appreciated. Although this hotel doesn’t offer staffed luggage service, luggage carts were available, and plentiful parking is right outside the door. The lobby area is smartly decorated and comfortable with lots of seating areas.
The room was spacious and well decorated. The overall theme was sports icons of Ole Miss, and this was well executed throughout with lots of fun reinforcements ( example - the key cards are ‘student IDs’ of alumni sports legends.) The room featured a large outdoor patio overlooking Courthouse square. Plenty of comfortable seating, and lots of closet and clothing storage space.
Bathroom was spacious with great lighting, nice shower with good water pressure. Everything was spotlessly clean., and housekeeping serviced the room daily. Room was very quiet; I never heard any noise from other guests.
I checked out via the mobile app and my charges folio as correct and my Hilton Honors points and bonuses were quickly and accurately credited to my account.
Dining
We spent an afternoon and one evening dinner at ‘ The Coop’ rooftop bar. Charming indoor and outdoor seating areas, offering some great cocktails, and tasty sports-bar food menu. Music playing in the bar was perfect volume; energetic but not so loud to interfere with conversation. Ate breakfast one morning at the on-site reastuarant off the lobby called ‘Cabin 82’. Limited menu, but everything was tasty, and served quickly, so this is certainly a good place for breakfast lunch, with both indoor and sidewalk patio seating available.
Overall
I thoroughly enjoyed my stay here. I appreciated the hotel theming and styling, the great location, easy to walk to all the shops and restaurants in Downtown Oxford. Staff were all pleasant and eager to please. I didn’t have any problems with my stay. I’d definitely not hesitate to return here to stay for a future visit.
Arrival and check-in was fast and efficient. I appreciated the welcome sign of hospitality for everyone, including people of all races, ethnicities, and sexual orientations. It does matter, especially today, and especially in Mississippi (which has a reputation of hostility towards minorities) - no problems here, as everyone was most cordial and respectful. We were cheerfully upgraded to a suite due to my Hilton Honors Diamond membership, and this was much appreciated. Although this hotel doesn’t offer staffed luggage service, luggage carts were available, and plentiful parking is right outside the door. The lobby area is smartly decorated and comfortable with lots of seating areas.
The room was spacious and well decorated. The overall theme was sports icons of Ole Miss, and this was well executed throughout with lots of fun reinforcements ( example - the key cards are ‘student IDs’ of alumni sports legends.) The room featured a large outdoor patio overlooking Courthouse square. Plenty of comfortable seating, and lots of closet and clothing storage space.
Bathroom was spacious with great lighting, nice shower with good water pressure. Everything was spotlessly clean., and housekeeping serviced the room daily. Room was very quiet; I never heard any noise from other guests.
I checked out via the mobile app and my charges folio as correct and my Hilton Honors points and bonuses were quickly and accurately credited to my account.
Dining
We spent an afternoon and one evening dinner at ‘ The Coop’ rooftop bar. Charming indoor and outdoor seating areas, offering some great cocktails, and tasty sports-bar food menu. Music playing in the bar was perfect volume; energetic but not so loud to interfere with conversation. Ate breakfast one morning at the on-site reastuarant off the lobby called ‘Cabin 82’. Limited menu, but everything was tasty, and served quickly, so this is certainly a good place for breakfast lunch, with both indoor and sidewalk patio seating available.
Overall
I thoroughly enjoyed my stay here. I appreciated the hotel theming and styling, the great location, easy to walk to all the shops and restaurants in Downtown Oxford. Staff were all pleasant and eager to please. I didn’t have any problems with my stay. I’d definitely not hesitate to return here to stay for a future visit.
Hotel response
Comment: 25 February
Thank you so much for your wonderful review! We are thrilled to hear that you had such a positive experience at The Graduate Oxford, and we're so glad that you enjoyed your stay.
It’s great to know that you appreciated the fast and efficient check-in process, as well as our inclusive welcome sign that reflects our commitment to hospitality for all guests. We believe in creating a welcoming environment, and we're so glad that you felt that during your stay, especially in such an important time.
We’re also delighted that you enjoyed your suite upgrade and the unique Ole Miss sports-themed decor! It’s wonderful to hear that you found the room comfortable and quiet, and that the spacious bathroom and daily housekeeping added to your overall comfort. We take great pride in the cleanliness and maintenance of our rooms, so it's fantastic to know that it made a positive impact on your experience.
It sounds like you had a great time exploring our dining options as well! We’re glad you enjoyed your time at both The Coop rooftop bar and Cabin 82, and that the food and atmosphere met your expectations.
Finally, we truly appreciate your kind words about our staff. We are fortunate to have such a dedicated and friendly team, and they will be so pleased to hear your feedback.
Thank you again for choosing The Graduate Oxford, and we can’t wait to welcome you back during your next visit to Oxford!
Kind regards,
Troy Dixon
It’s great to know that you appreciated the fast and efficient check-in process, as well as our inclusive welcome sign that reflects our commitment to hospitality for all guests. We believe in creating a welcoming environment, and we're so glad that you felt that during your stay, especially in such an important time.
We’re also delighted that you enjoyed your suite upgrade and the unique Ole Miss sports-themed decor! It’s wonderful to hear that you found the room comfortable and quiet, and that the spacious bathroom and daily housekeeping added to your overall comfort. We take great pride in the cleanliness and maintenance of our rooms, so it's fantastic to know that it made a positive impact on your experience.
It sounds like you had a great time exploring our dining options as well! We’re glad you enjoyed your time at both The Coop rooftop bar and Cabin 82, and that the food and atmosphere met your expectations.
Finally, we truly appreciate your kind words about our staff. We are fortunate to have such a dedicated and friendly team, and they will be so pleased to hear your feedback.
Thank you again for choosing The Graduate Oxford, and we can’t wait to welcome you back during your next visit to Oxford!
Kind regards,
Troy Dixon
Exceptional location
400 N Lamar Blvd, Oxford, 38655, United States|2.33 km from University-Oxford
10 things to dowithin 0.56 km
1.84 km
0.26 km
0.37 km
Airportwithin 2.33 km
2.33 km
Check in and check out
Check in from:
16:00
Check out before:
11:00
Good to know
Children are welcome at this hotel.
Pets allowed with extra charge.
Breakfast available.
Breakfast price
Please contact hotel for price information.
Breakfast menu
From menu.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform Graduate by Hilton Oxford in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Please note that pet fee is $75 per pet per stay and up to 2 pets.
Guests must provide own credit card which matches name of reservation when checking in. The hotel will pre-authorize your card and the pre-authorization will be released if there are no extra charges or damage to the room when checking out. Some hotels and room types have special policies, please check with the hotel for more information.-
The hotel accepts the following payment methods:
Cash
Graduate by Hilton Oxford: FAQs
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