Sina The Gray
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Fast facts
Check in from | 14:00 |
|---|---|
Check out by | 12:00 |
Breakfast | Breakfast available. |
Pets | Pets are not allowed. |
Children | Children are welcome at this hotel. |
Amenities
More about Sina The Gray
Sina The Gray
Boasting a central location, 100 metres from Milan Cathedral, Sina The Gray features free WiFi, a terrace and bar. It overlooks the Galleria Vittorio Emanuele II shopping arcade.
Ratings and reviews
Traveller reviews
Comment: 11 Dec 2024
Stayed in: Oct 2024
Best Stay in Milan
Hotel response
Comment: 17 December
we want to thank you for your precious comment about your stay here at Sina The Gray. We are very proud to receive a such good review and we will kindly share it with our staff. Looking forward to welcoming you again in one of our charming SINA Hotels. Warmest regards.
Comment: 26 Jan 2025
Great hotel in perfect location
Hotel response
Comment: 29 January
, thank you so much for your excellent review and your generous words. We are very glad to know that you’ve enjoyed your stay with us. We are looking forward to welcoming you again in the near future at one of our many SINA Hotels. Best regards
UK
Comment: 29 Dec 2024
Stayed in: Dec 2024
Fab location, great staff, rooms are extremely clean and comfortable.
Hotel response
Comment: 31 December
Comment: 19 Dec 2024
Stayed in: Nov 2024
Utterly Disgraceful and Unsafe Experience at Sina Gray Milan
I am writing to express my absolute dismay and outrage over the appalling experience I endured during my recent stay at your hotel. It was not just unpleasant but outright stressful and frightening.
On 12th Nov 2024 the hotel experienced a complete blackout from approximately 10 PM to midnight. This situation was managed with a shocking lack of professionalism, care, or basic concern for guest safety. At no point did any staff inform or assist guests, leaving everyone in a precarious and dangerous situation.
With no electricity, essential services like the lift were non-functional, and access to rooms—which relies on an electric code—was impossible. I had no choice but to navigate the dark back staircases to reach the front desk multiple times to seek help. To my utter disbelief, the staff were unresponsive, dismissive, and unwilling to engage in any meaningful conversation. Despite my repeated pleas for updates or solutions, they showed zero concern for the distressing conditions their guests were facing.
As the blackout persisted, another guest, who fortunately spoke Italian, attempted to check in and insisted on speaking with the manager. Even then, the staff displayed an alarming lack of care or urgency.
This experience was not just unacceptable; it was deeply unsettling. A hotel of your reputed standing has a duty of care toward its guests, and you failed in every possible way. The lack of communication, assistance, and basic safety protocols during an emergency situation is inexcusable.
Rest assured, I will be sharing this experience widely if immediate and satisfactory action is not taken.
Hotel response
Comment: 23 December
Unfortunately the blackout that occurre during your stay did not affect only our hotel but most of the buildings around us.
The safety procedures mandated by law have been implemented by our hotel, which assure the evacuation of all guests and staff in case of real danger.
This entails not only legal obligations but also a strong sense of responsibility towards our guests and employees.
Fortunately, there was only a blackout in the area, without any obvious security risks or dangers.
We had to wait for a few hours with patience until the central system of the entire neighborhood restarted.
I am hopeful that this response has reassured you and our audience about the seriousness with which we handle events of this nature within our organization.
Best regards,
Comment: 24 Oct 2024
Stayed in: Oct 2024
I asked to move into a larger room which was promised and then we were moved to a junior suit which was at two level story bed room and bath was upstairs and the sofa which would get into a bed was downstairs BUT there was no bathroom or even a mirror downstairs all closets for clothes were downstairs as well
Not a good plan for three older ladies BUT location was great , staff were real friendly
They knew from beginnings that we were three people and we paid a huge payment for the room I booked
Exceptional location
Via S. Raffaele, 6, Municipio 1, Milan, 20121, Italy|1.58 km from Viasaterna
Check in and check out
Check in from:
14:00
Check out before:
12:00
Good to know
Children are welcome at this hotel.
2 years old and under
Children can use extra beds for free.
3 years old and over
Children can use extra beds for an additional charge of EUR 132.0.
Pets are not allowed.
Breakfast available.
Breakfast menu
Buffet.
Breakfast options
American breakfast, Continental breakfast, English breakfast, Gluten Free breakfast, Italian breakfast, Vegan breakfast, Vegetarian breakfast.
Breakfast price
Rp 644,748 (≈EUR 36.0)/person
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. When booking more than 2 rooms, different policies and additional supplements may apply.
Please check with the hotel about the regulations for adjusting the air conditioning temperature as new regulations have been implemented to support environmental protection.
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