Cocoa Luxury Resort, Nyali, Mombasa, Mombasa Hotels

Name: Cocoa Luxury Resort, Nyali, Mombasa
Address: Moyne Drive, Off Beach Road Nyali, Mombasa, Kenya

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Fast facts

Check in from:	14:00
Check out before:	10:00
Breakfast	Breakfast available
Pets	Pets not allowed
Children	Children are welcome at this hotel

Amenities

View all

Wi-Fi

Parking

Air conditioning

Airport shuttle

Pool

Fitness centre

More about Cocoa Luxury Resort, Nyali, Mombasa

Cocoa Luxury Resort, Nyali, Mombasa

Situated along Nyali Beach, Cocoa Luxury Resort, Nyali, Mombasa features a spa, two swimming pools, restaurants and bars. The rooms include balconies with garden or ocean views.

Ratings and reviews

Cleanliness3.9

Location4.6

Service4.2

Rooms3.7

Value4.1

Sleep quality4.1

Traveller reviews

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Mentioned by travellers

Couple

Comment: 24 Aug 2024

This hotel is conveniently placed right next to the beautiful Nyali beach but that is where the good things stop. Muthu is very poorly maintained, with a collapsed building on the back right of the pool. Each room has ripped and stained mosquito nets. Rusted and dirty bathrooms, the first room we were put in the water was leaking from the toilet. The AC works but sounds like it’s about to explode. And the lift is broken, so you are screwed in you are on the 4th floor. We also ordered a meal from the restaurant, but had to send us back as the chicken biriani had gone bad, and the spaghetti bolognaise was so salty my wife tried to poor water on it to make it better, with no luck. Finally, the entire team there doesn’t communicate with each other and they cannot be contacted by Trip.com. That meal we sent back, we were told by the restaurant manager that we would not need to pay for it. He never told the reception staff and we had to argue with the guards at the gate of the hotel to let our taxi leave for about half an hour before we had to force our way out. Please don’t stay here, it’s not worth it. Go to somewhere near Diani beach, it’s much better on that side.

Group traveller

Comment: 21 Feb 2025

Just Ok!

The stay was ok for the off season price. The best part was staff who were amazing from check-in to check-out!
The room however is dated. The TV didn’t work although it was connected to the internet. The shower handle fell off, and the toilet only fully flushed when the sink was turned on and then off.
We did not eat any meals at the property. The pools seemed nice. The beach itself is public so it was busy. We spent our days at Diani Beach.
This resort would get 5 stars if the rooms were updated. The stay was pleasant enough for the cost and the amount of time we spent on the property. Staff made it what it was.

Hotel response

Comment: 1 April

Dear Guest,
Thank you very much for choosing to stay at Cocoa Luxury Resort - Nyali, although it was with concern to note that you were not satisfied with your experience. The rating you have posted is taken into serious consideration. Hope you could give us another opportunity to welcome you back and prove that we can serve you better.
With sincere regards,

Family traveller

Comment: 17 Feb 2025

In need of renovation

It is a fabulous property needing some TLC and renovation but sat on the beautiful Nyali beach with fine facilities and extensive grounds that are all well maintained, including two pools, a well-equipped gym and a tennis court. The staff are excellent, always informative, and go above and beyond if you have any issues or queries. There are also many restaurants within a short drive from the hotel, which I recommend as the food could be improved as it is not at a good standard. There are taxis at the hotel that can be ordered whenever. Overall, it is a great property with excellent staff and a fantastic location. But one must remember that it is priced cheaper than the competition for a reason, the reason for this might be that there isn't any entertainment. There are no water sports at the hotel like all the other hotels do, and the restaurant was shut for the entire time we were there, so guests had to eat in the Lounge instead.

Hotel response

Comment: 1 April

Dear Guest,
Greetings from Cocoa Luxury Resort - Nyali. Thank you for your excellent review of our hotel. Our team is very happy that you enjoyed your stay at Cocoa Luxury Resort and that you enjoyed our service. We would love to welcome you back in the nearest future. Also do note the Management is now on consideration of doing renovation.
Best Regards,

Comment: 8 Mar 2025

Stayed in: Mar 2025

The hotel is a bit old, room condition dies not reflect what is portrayed in Hotels.com.

Business traveller

Comment: 25 Jan 2025

Stayed in: Jan 2025

To avoid...

The hotel is noisy and poorly soundproofed, the shower is clogged, the window does not close, the room is dirty. We waited 1h30 to have the keys to our room (only to do the steps...). It is not a resort and even less a luxury. I would not recommend this hotel at all.

Hotel response

Comment: 1 April

Dear Guest, Thank you for choosing Cocoa Luxury Resort Nyali. However, it was worrying that you were not 100% satisfied with your experience here. I hope you can give us another opportunity in the future to welcome you back and prove that we can serve you better. Sincerely,

Excellent location

4.6

Moyne Drive, Off Beach Road Nyali, Mombasa, Kenya|0.31 km from Nyali Beach

10 things to dowithin 1.64 km

0.31 km

0.80 km

2.88 km

Transportationwithin 5.28 km

5.28 km

Airportwithin 12.82 km

12.82 km

Check in and check out

Check in from:

14:00

Check out before:

10:00

Good to know

Children

Children are welcome at this hotel

Extra beds

All ages

Free

Cots

2 years old and under

Rp 843,511 (USD50) per person per night

Pets

Pets not allowed

Breakfast

Breakfast available

Breakfast menu

Buffet

Breakfast price

Rp 340,104 (≈USD 20.16)/person

Important information from the hotel

Please inform Cocoa Luxury Resort, Nyali, Mombasa in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist. Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures. Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

Accepted payment methods

This hotel accepts the following payment methods: