Van der Valk Hotel Hoorn
Find the best hotel in Berkhout for your dates, by price or preference
Compare deals for Van der Valk Hotel Hoorn across hundreds of sites, all in one place
Look out for a deal with free cancellation or excellent ratings
Compare rooms and prices
All taxes and fees included
Fast facts
Check in from | 15:00 |
|---|---|
Check out by | 11:00 |
Breakfast | Breakfast available. |
Pets | Pets allowed with extra charge. |
Children | Children are welcome at this hotel. |
Amenities
More about Van der Valk Hotel Hoorn
Van der Valk Hotel Hoorn
Van der Valk Hotel Hoorn is located next to motorway A7 and offers accommodations with free WiFi. Alkmaar is 24 km away. Each air conditioned room will provide you with a seating area, a coffee machine and a refrigerator.
Ratings and reviews
Traveller reviews
Comment: 24 Feb 2025
Fantastic
Hotel response
Comment: 25 February
Hartelijk dank voor uw beoordeling!
Het doet ons goed om te vernemen dat uw bezoek aan ons restaurant naar uw wens is geweest en onze collega's van de bediening jullie goed van dienst hebben kunnen zijn.
Wij hopen dat u met uw gezelschap een plezierige verjaardag heeft gehad!
Hopelijk mogen wij u in de toekomst nogmaals bij ons verwelkomen.
Met gastvrije groet,
Ashley
Frontoffice Supervisor
AU
Comment: 8 Jan 2025
Stayed in: Dec 2024
Hotel Guests Not Number 1 Priority
Unfortunately there were a lot of negatives such as a very rude 'welcoming' by the reception staff upon arrival. The staff told us that the restaurant was fully booked and there was no room service available. It was a Saturday night and we had just travelled from Australia and there was literally nothing else around close to the hotel. They did not provide any other options for us.
The lobby was very noisy and overcrowded with a lot of focus on the bar and the casino seemingly taking priority over staying guests.
There is no under cover parking so you have to park in the large carpark and bring your luggage across in the rain and the dark, there was no offer to help or suggest that we could park closer to unpack our luggage.
It was a very disappointing stay indeed as we have stayed in Van Der Valk's previously and were expecting the same welcome and attention to service. Overall, a disappointing stay.
Hotel response
Comment: 9 January
Thank you for sharing your feedback.
First and foremost, I would like to sincerely apologize for your experience with our service.
The last thing we want is for our guests to feel unwelcome, and I am truly sorry that you felt this way during your visit.
We will discuss this matter internally with our colleagues to ensure that such an inconvenience does not occur again in the future.
I hope that we can make your next stay more enjoyable and meet your expectations.
Kind regards,
Zoë
Front Office Supervisor
Comment: 1 Mar 2025
Bad experience
Staff just walk back and forth and don't look around.
Hotel response
Comment: 4 March
Hartelijk dank voor uw review.
Ik vind het erg spijtig om te lezen dat uw bezoek aan onze Lobby Bar niet naar wens is geweest,
Hiervoor mijn welgemeende excuses.
Zou u zo vriendelijk willen zijn om uw contactgegevens te mailen naar fosupervisor@hoorn.valk.com ?
Onze Restaurant Manager komt graag met u in contact.
Met gastvrije groet,
Jane
Front-Office Supervisor
Comment: 22 Feb 2025
Fire alarm and no spoons at the soup
Have eaten 2 evenings in the restaurant with 10 colleagues, however, every time spoons forgotten with the soup and then there was no response to our beckons so we eventually took the spoons ourselves.
2nd night the fire alarm goes off, can happen, but also here, little communication and only 'sorry, was a false alarm' after we had been downstairs for half an hour.
Hotel response
Comment: 25 February
Hartelijk dank voor uw review en mijn oprechte excuses voor uw ervaring in het restaurant en tijdens uw verblijf.
Graag informeer ik u hierbij dat uw feedback is doorgegeven aan de leidinggevende van het restaurant.
Zij zullen zo snel mogelijk contact met u opnemen.
Met gastvrije groet,
Zoë
Front office Supervisor
Comment: 21 Feb 2025
Bad experience!!
After a complaint we only got the money from a breakfast back!!
Why service???
I don't expect this at a van der Valk hotel!!
Hotel response
Comment: 21 February
Hartelijk dank voor het achterlaten van uw review.
Wat vervelend te vernemen dat uw verblijf in het hotel en de compensatie niet naar wens is geweest.
Wilt u zo vriendelijk zijn om uw contactgegevens te sturen naar fosupervisor@hoorn.valk.com?
Graag komen wij zo snel mogelijk met u in contact om dit persoonlijk met u te bespreken.
Met gastvrije groet,
Zoë
Front office Supervisor
Excellent location
Westfriese Parkweg 1, Berkhout, 1625 MA, Netherlands|2.53 km from Loos Cacao BV
10 things to dowithin 1.44 km
Check in and check out
Check in from:
15:00
Check out before:
11:00
Good to know
Children are welcome at this hotel.
2 years old and under
Children can use extra beds for an additional charge of EUR 9.0.
Pets allowed with extra charge.
Breakfast available.
Breakfast price
Rp 378,934 (≈EUR 21.1)/person
Breakfast options
Continental breakfast.
Breakfast menu
Buffet.
Please note that non-guaranteed bookings (no credit card or down payment) are kept until 18:00 on the day of arrival, if the guest has not arrived then or provided any payment the hotel has the right to sell the room to someone else. Please note that EUR 1,50 local tax will be charged per room per night from 2017 on. Please be aware that check-in time for our Suites is from 17:00 and check-out is till 15:00.
Cash