Royal Palm Suite Hotel
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Fast facts
Check in from | 14:00 |
|---|---|
Check out by | 12:00 |
Breakfast | Breakfast available. |
Pets | Pets are not allowed. |
Children | Children are welcome at this hotel. |
Amenities
Wi-Fi
Air conditioning
Airport shuttle
Pool
Spa
Front desk 24 hour
More about Royal Palm Suite Hotel
Royal Palm Suite Hotel
Located in Port of Spain, Royal Palm Suite Hotel is connected to the convention center. The area's natural beauty can be seen at Maracas Beach and Yerette - Home of the Hummingbird, while Queen's Hall and National Museum and Art Gallery are cultural highlights. Traveling with kids? Consider Emperor Valley Zoo, or check out an event or a game at Queen's Park Oval. Family-friendly hotel with free parking connected to the convention center in Port of SpainAlong with an outdoor pool, this hotel has a restaurant and a nightclub. Self parking is free. Additionally, a bar/lounge, a poolside bar, and 5 coffee shops/cafes are onsite. Royal Palm Suite Hotel offers 70 air-conditioned accommodations with ceiling fans. Televisions come with satellite channels. Bathrooms include bathtubs or showers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Housekeeping is provided daily. An outdoor pool and a children's pool are on site.
Ratings and reviews
Cleanliness2.0
Location2.5
Service1.5
Rooms2.0
Value1.5
Sleep quality2.0
Traveller reviews
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Mentioned by travellers
Comment: 11 Mar 2025
Stayed in: Feb 2025
1st room,no ac,2nd room bird bath no shower,3rd room fixed shower,rusty toilet bowl,bloody sheets,ripped pillow case,doors dirty,toilet did not flush properly.i give benefits to 2 stars but this was the worst.place has potential, swimming pool bottom dirty and tiles missing. Staff was helpful but not accommodating
Group traveller
Comment: 21 Feb 2024
Stayed in: Feb 2024
Please be aware of Royal Palm Suite Hotel
False advertising. No words can describe this establishment and its staff members.
Absolutely terrible, very clean, very unsafe. We checked in and straight away had to go to the local supermarket to purchase cleaning products.. because this place was unliveable. Honestly we only stayed because everything else was booked up for the Trinidad carnival period.
There was no safe in our room. Pillows cases were dirty ..so we also purchased our own cases . Towels was stained..
This was the most by far the worst experience at any hotel I have even had. At £230 per night .
We asked for an iron and board, what came was not short of an electrocution.
The iron was broken .. literally!!! ( see pictures attached with this review.
It’s just shocking what some establishments can get away with.
Not only do their website images are fake and untrue.. it’s also very unhealthy and ver unsafe. Imagine taking your young children and family there expecting a pleasant and happy stay. THIS IS A WARNING!!! Do not understand any circumstances book or recommend The Royal Palm Suite Hotel in Trinidad 7 Saddle Road to anyone EVER!!! They are con-artists. ,dishonest and not be trusted!!!
Absolutely terrible, very clean, very unsafe. We checked in and straight away had to go to the local supermarket to purchase cleaning products.. because this place was unliveable. Honestly we only stayed because everything else was booked up for the Trinidad carnival period.
There was no safe in our room. Pillows cases were dirty ..so we also purchased our own cases . Towels was stained..
This was the most by far the worst experience at any hotel I have even had. At £230 per night .
We asked for an iron and board, what came was not short of an electrocution.
The iron was broken .. literally!!! ( see pictures attached with this review.
It’s just shocking what some establishments can get away with.
Not only do their website images are fake and untrue.. it’s also very unhealthy and ver unsafe. Imagine taking your young children and family there expecting a pleasant and happy stay. THIS IS A WARNING!!! Do not understand any circumstances book or recommend The Royal Palm Suite Hotel in Trinidad 7 Saddle Road to anyone EVER!!! They are con-artists. ,dishonest and not be trusted!!!
Hotel response
Comment: 25 February
This guest had someone check the premises to ensure that it met their standards prior to arrival.
The two men requested NO SERVICE during their stay. They asked only for towels to be passed at the entrance of the room and were given clean white towels and new brown towels for the carnival period.
They spoke to NO ONE....asked no questions, did not speak to reception staff about any concerns.
Upon check out, they spoke to management and indicated the time of their flight. At no time did they voice any complaints. Therefore to say such damaging statements is malicious and unhealthy.
Their problem was the cost of the room. The iron was broken by another guest and we do not have an unlimited supply of irons everytime a guest damages the iron.
All website images were actual pictures taken of the place. Therefore we need an apology from them or else we will be forced to take legal action for slander.
The two men requested NO SERVICE during their stay. They asked only for towels to be passed at the entrance of the room and were given clean white towels and new brown towels for the carnival period.
They spoke to NO ONE....asked no questions, did not speak to reception staff about any concerns.
Upon check out, they spoke to management and indicated the time of their flight. At no time did they voice any complaints. Therefore to say such damaging statements is malicious and unhealthy.
Their problem was the cost of the room. The iron was broken by another guest and we do not have an unlimited supply of irons everytime a guest damages the iron.
All website images were actual pictures taken of the place. Therefore we need an apology from them or else we will be forced to take legal action for slander.
Group traveller
Comment: 27 Feb 2024
Stayed in: Feb 2024
I mean really?
Dear Royal Palm Suite Hotel Management Team,
I am writing this review in response to the review done by Jay D and to your response to his same review. I concur with everything that was mentioned in the review done by Jay D. I am disappointed at your team's response; here are the several reasons why:
Upon check-in, we were surprised and shocked at the standard of tidiness and cleanliness of the room. We decided not to bring this matter up, since we were too shocked and surprised, and therefore decided to accept that the management deems the room ready and good for check-in at this filthy and untidy condition. There was no point to get staff to clean the room all over again, since it was the evening and all the housekeeping staff were gone for the day.
We also spoke to no one because there was no absolutely no point for this, considering how laughable the whole situation was. We had everything under control from our end; there was no need for any assistance.
We did not make any complaints because the standards of cleanliness are just laughable and we accepted this ridiculousness. If for all of these examples – stains on the bedlinen and upholstery, rusty shower curtain rail, dust under the beds and all furniture, dust and dirt behind curtains on window sills, water stains on all crockery and utensils, limescale residue and stains in the kettle, broken ironing board, stained and dirty iron, stains on towels, curtains with missing hooks, etc – were present upon check-in and this was deemed ready for stay, surely arriving to all of this in the evening would make it futile for us to request for rectification.
Of course the problem was the cost of the room! I mean really?
Iron broken by another guest; so it's ok to give it to us to use? I mean really?
Yes all pictures on the website were actual, but has anyone paid attention to come closer? I mean really?
Would you be totally happy to stay in the room you let us check into?
You let us check into a room that looked like that. I mean really?
There will be no apology.
I am writing this review in response to the review done by Jay D and to your response to his same review. I concur with everything that was mentioned in the review done by Jay D. I am disappointed at your team's response; here are the several reasons why:
Upon check-in, we were surprised and shocked at the standard of tidiness and cleanliness of the room. We decided not to bring this matter up, since we were too shocked and surprised, and therefore decided to accept that the management deems the room ready and good for check-in at this filthy and untidy condition. There was no point to get staff to clean the room all over again, since it was the evening and all the housekeeping staff were gone for the day.
We also spoke to no one because there was no absolutely no point for this, considering how laughable the whole situation was. We had everything under control from our end; there was no need for any assistance.
We did not make any complaints because the standards of cleanliness are just laughable and we accepted this ridiculousness. If for all of these examples – stains on the bedlinen and upholstery, rusty shower curtain rail, dust under the beds and all furniture, dust and dirt behind curtains on window sills, water stains on all crockery and utensils, limescale residue and stains in the kettle, broken ironing board, stained and dirty iron, stains on towels, curtains with missing hooks, etc – were present upon check-in and this was deemed ready for stay, surely arriving to all of this in the evening would make it futile for us to request for rectification.
Of course the problem was the cost of the room! I mean really?
Iron broken by another guest; so it's ok to give it to us to use? I mean really?
Yes all pictures on the website were actual, but has anyone paid attention to come closer? I mean really?
Would you be totally happy to stay in the room you let us check into?
You let us check into a room that looked like that. I mean really?
There will be no apology.
Hotel response
Comment: 28 February
I will not waste any further time on persons who have nothing better to do than be spiteful and malicious.
Your time will come too when someone complains about your business.
The reviews reflect both you and your friend's characters and you have made fools of yourselves. The excuses are stupid and ignorant. It is obvious that you came with the intention to find fault with everything. Perhaps you should have paid $700 usd per night in another hotel to suit your 'STANDARDS".
Your reply makes no sense at all
IT IS FOLLY TO BE WISE
Your time will come too when someone complains about your business.
The reviews reflect both you and your friend's characters and you have made fools of yourselves. The excuses are stupid and ignorant. It is obvious that you came with the intention to find fault with everything. Perhaps you should have paid $700 usd per night in another hotel to suit your 'STANDARDS".
Your reply makes no sense at all
IT IS FOLLY TO BE WISE
Couple
Comment: 27 Feb 2024
Stayed in: Feb 2024
Appears 2 Guests were confused. Stole $80
I stayed and was the one who booked the room where the front desk clerk took $100 US and wrote a receipt that I didn't sign for $20 US deposit. We were expecting a deposit, but not $100 US. I, myself, didn't have $100 US in cash, but my traveling had some cash so we split the deposit. When leaving for our plane the morning of our departure, they showed me the receipt and I argued that wasn't correct. The staff on hand said they had security cameras and could check the tapes. I have not heard back from them. I hope they can prove with video that we only paid $20 US, and not $100 US for the deposit. Lest I am not confused about the difference between USD and TTD.
Hotel response
Comment: 28 February
We asked the receptionist about Mr Reid's deposit ; we checked back the cameras; and we double checked the audit for monies received in US cash.
We can now verify the following:
1. all USD received has been matched with the payee
2. the cameras showed that Mr Reid paid in $20 usd. He did not take the receipt because he was in a hurry and could not wait for the receptionist to finish writing up the receipt. He said he would collect same later. He did not collect same and it remained in the receipt book.
3. Money handed in at the audit verified that $20 was received
4. We do not have ready USD on hand to provide USD change so the receptionist would not have USD on her person to give back any change if she even received same.
5. We checked over and over again and can verify that only $20usd was received from Mr Reid.
Both him and his wife may have been mistaken as to the amount they paid in. Its curious that if one pays in a deposit, one would want to collect a receipt to ensure that you will have proof of payment for refund of same. We cannot tell why he never collected the receipt from reception and waited until check out date to query the payment which is very distressing to all concerned and causes loss of precious time in carrying out investigation after investigation.
We can now verify the following:
1. all USD received has been matched with the payee
2. the cameras showed that Mr Reid paid in $20 usd. He did not take the receipt because he was in a hurry and could not wait for the receptionist to finish writing up the receipt. He said he would collect same later. He did not collect same and it remained in the receipt book.
3. Money handed in at the audit verified that $20 was received
4. We do not have ready USD on hand to provide USD change so the receptionist would not have USD on her person to give back any change if she even received same.
5. We checked over and over again and can verify that only $20usd was received from Mr Reid.
Both him and his wife may have been mistaken as to the amount they paid in. Its curious that if one pays in a deposit, one would want to collect a receipt to ensure that you will have proof of payment for refund of same. We cannot tell why he never collected the receipt from reception and waited until check out date to query the payment which is very distressing to all concerned and causes loss of precious time in carrying out investigation after investigation.
Couple
Comment: 23 Feb 2024
Stayed in: Feb 2024
Beware of the front desk staff
Based on past reviews, we were prepared not to expect much for the ridiculous amount of money paid for this run down hotel. We reserved late so everything was booked for Carnival except The Royal Palm. BUT, we were not prepared to be deceived and have our money stolen by a front desk staff member. When we checked in on a Saturday night, the front desk lady asked for a $100 cash key deposit. We thought this was strange and also a lot of money in US dollars but it was a late Saturday night so we trustingly gave the deposit (without getting a receipt). Upon check out, there was a new set of staff who told us only $20 US dollars was noted for our deposit and they had no idea because the deposit should have been 100 TT. They supposedly called the manager but we never heard anything or received any follow up about our money. Everyone basically played stupid and we had to catch a plane so there was no recourse. Again, we were prepared for anything about the hotel conditions but not to be blatantly stolen from by the front desk.
Hotel response
Comment: 25 February
Having completed the audit for the Carnival period, I can assure you that we have a $100 TTD cash key deposit policy. The receptionist collected $20 usd from this guest and made a receipt for same.
The gentleman was given the receipt. We have copies of the receipt to prove same. When he checked out, he was given the $20 usd he paid for the key deposit and claimed that he paid $100 usd which seems very strange as this has not happened to any other guest.
Perhaps he is confused and THOUGHT HE PAID $100 USD. If he paid that money and claims not to have received a receipt...why did he not insist on getting a receipt? As far as the account audit shows, no such $100usd was paid in as a key deposit.
The gentleman was given the receipt. We have copies of the receipt to prove same. When he checked out, he was given the $20 usd he paid for the key deposit and claimed that he paid $100 usd which seems very strange as this has not happened to any other guest.
Perhaps he is confused and THOUGHT HE PAID $100 USD. If he paid that money and claims not to have received a receipt...why did he not insist on getting a receipt? As far as the account audit shows, no such $100usd was paid in as a key deposit.
Location
MFMG+5M5, Saddle Road, Port Of Spain, Trinidad and Tobago|2.96 km from Cleveland Temple Seventh-Day Adventist Church
10 things to dowithin 1.72 km
2.95 km
1.80 km
0.71 km
Airportwithin 21.08 km
21.08 km
Check in and check out
Check in from:
14:00
Check out before:
12:00
Good to know
Children are welcome at this hotel.
Pets are not allowed.
Breakfast available.
Breakfast menu
Set menu.
Breakfast price
Rp 197,916 (≈USD 12.0)/person
The hotel accepts the following payment methods:
Transfer from and to airport available. Cost: 50.00 USD both ways.
Royal Palm Suite Hotel: FAQs
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