The Ritz-Carlton, Washington, D.C.
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All taxes and fees included
Fast facts
Check in from | 15:00 |
|---|---|
Check out by | 12:00 |
Breakfast | Breakfast available. |
Pets | Pets allowed with extra charge. |
Children | Children are welcome at this hotel. |
Amenities
More about The Ritz-Carlton, Washington, D.C.
The Ritz-Carlton, Washington, D.C.
Located 500 metres from the Foggy Bottom Metro Station, the Ritz-Carlton, Washington, D. C. Is located in Downtown D. C. , just 10 minutes' walk from the historic Georgetown district. Guests can dine at the on-site Westend Bistro.
Ratings and reviews
Traveller reviews
Comment: 2 Jan 2025
Stayed in: Feb 2024
Cozy hotel with spacious, luxurious rooms and friendly staff
Customer service: As a parent, how a hotel treats little guests says a lot about their overall approach to customer service. And, my daughter really loved the hotel. Special shout-out to some of the staff, such as Zellie (sp?) at check-in, who was very sweet with our five-year old. She brought out the cart of purple bears to choose from, as well as crayons and coloring books for her. She was also given a Ritz kids backpack and lion plush toy. There was a scavenger hunt for kids and prize to redeem ice cream at the restaurant. We were given popcorn while we waited to claim our ice cream!
Rooms: rooms were spacious, clean, and well-appointed. bathrooms were of a good size, with separate shower, tub, and wash closet. Rooms had ample sitting area. Daily housekeeping and turndown service, including nice touches like daily chocolates during turndown service.
Location: Located in the West End area, about a 10-15 minute walk from Georgetown and 5 minute walk from GWU. Sort of a quiet, residential neighborhood. There are some good restaurants within a block or two (Rasika, etc.)
Overall, was a great experience. 5/5!
Hotel response
Comment: 7 January
Thank you for choosing The Ritz-Carlton, Washington, D.C. and taking the time to share your experience with us! We are so happy to hear that you and your daughter had such a memorable stay. It is wonderful to know that our team, especially Zellie, made your stay even more special with the Ritz Kids program and thoughtful touches like the scavenger hunt and plush toy.
We look forward to welcoming you back for another fantastic staycation in the future!
Thank you,
Comment: 8 Mar 2025
Great hotel, but poor customer experience
Ritz hotels are great in general, and the main difference is usually exceptional service. I travel a lot in general (ambassador with Marriott) and had various but typically good experiences at other Ritz hotels.
I only stayed here for 1 night (all though planned to stay for 2). During the first night there was an electricity outage, so we woke to the dark cold rooms and no hot water. These things can happen to any hotel, but the difference comes from how you handle such cases. The communication was really bad, as we were told that everything would be fixed first by 10am, then 12am, then during the day... Once we arrived at 4pm it was still not there. We had to ask ourselves to move us to another hotel, as we had to prepare for a black tie event. We were told that we could stay at 4 star marriott nearby (Mayflower) for a twice lower rate, which is not ideal but ok. So we moved there for another night.
The problem comes afterward. I still got a bill over email for 2 nights at Ritz and $0 bill at Mayflower! So we paid full 2 nights Ritz price for a night w/o electricity and a night in lower tier cheaper hotel - what a deal? I've been texting and calling Ritz for 3 weeks by now, and didn't hear any resolution. They just dumped 6k points to my account - which is like ~$50 equivalent.
So, my recommendation is to choose another Ritz in D.C., as this one has to work on how they treat customers in such cases.
Hotel response
Comment: 12 March
Thank you very much for your honest feedback and for sharing your experience. We sincerely apologize for the inconvenience caused by the power outage and the lack of timely communication during your stay. This is certainly not the level of service we aim to provide. Your comments are valuable, and we will work with our team to improve our response in similar situations moving forward. We hope to have the opportunity to welcome you back for a better experience.
Warm regards,
Comment: 8 Feb 2025
A Ritz-Carlton in Name Only
As for the room itself. The heat/AC unit is extremely loud, to the point of being a distraction. I had to turn the unit off to be able to sleep properly. The room also doesn't have a proper desk. They expect you to use part of the TV stand if you want to sit down and do some work / have a meal. Overall the room is very dated. Equinox was also old and lackluster but that's not really RC's fault.
The toiletries are from Diptyque, which I am a big fan of and has a large catalogue of great smelling body washes/shampoos etc. I was floored by RC's choice of which Diptyque products to include in the room -- they smelled borderline bad.
Service wise, the front desk was very friendly/helpful. However, I ordered UberEats one of the nights during my stay and had to call down 3 times to get the order delivered to my room, which the hotel actually charges $5 for.
Will be going back to the FS DC next time I am in town. The Conrad is also a better alternative here.
Hotel response
Comment: 10 February
Thank you for sharing your feedback about your recent stay at The Ritz-Carlton, Washington, DC. We are re sorry to hear that your experience did not meet your expectations, and we truly appreciate you taking the time to detail your concerns. We have shared your feedback with our Executive Commitee.
We do hope you will consider giving us another opportunity in the future and would love to welcome you back for a better experience. Thank you again for sharing your insights with us.
Warm Regards,
Comment: 24 Jan 2025
Stayed in: Jan 2025
Incident with Housekeeper - Bathroom
Upon using the restroom, I assume was the housekeeping lady, came in and loudly said out loud "I announced myself, I didn't hear you say anything. and this bathroom should have been locked anyways" and then continued to say out loud "I will then wait outside until you come out because I need to clean".
Once I was finished with the restroom and exited, I intended to address the matter to the lady but couldn't find her. I left the hotel to catch my Lyft ride and head to the airport.
This woman was incredibly disrespectful and completely invaded my privacy. I felt very uncomfortable and felt I had to rush out of the bathroom. and I do not appreciate her poor attitude and obvious level of unprofessionalism.
The front desk team was very friendly and helpful, but housekeepers' team severely needs to speak to this woman to address how she should properly speak to people. You can tell she just wanted to rush me so she can finish cleaning the bathroom, and THAT is not Ok.
VERY RUDE!!!
Hotel response
Comment: 27 January
Thank you for your time and honest feedback. We sincerely apologize for the discomfort you experienced during your visit. Please know that we take your concerns seriously and will review this matter with our team.
Thank you,
Comment: 3 Jan 2025
Stayed in: Jan 2025
This hotel literally stinks. The onion heavy fumes from the kitchen manage their way back to the lobby and upper floors
Additional issues: the gym (Equinox) is dated and not what I was expecting based on experience in other cities.
Finally, they app is not effective for checking out (eg only processed 1 of the 3 rooms we had) or for the much advertised mobile key. Hint: don’t advertise it if the technology isn’t ready.
Hotel response
Comment: 7 January
Thank you very much for your review and honest feedback. We are truly sorry to hear that your stay didn’t meet all of your expectations. We have shared your concerns with our executive team, and we will make sure to address them moving forward.
We value your input and hope to have the opportunity to welcome you back in the future for an improved experience.
Thank you,
Excellent location
1150 22nd Street, Foggy Bottom, Washington D.C., 20037, United States|1.44 km from Washington Bolling AFB
10 things to dowithin 0.54 km
Transportationwithin 3.78 km
Airportwithin 5.54 km
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Children are welcome at this hotel.
Cribs cannot be added. Children can use extra beds for an additional charge of USD 50.0.
Pets allowed with extra charge.
Breakfast available.
Breakfast price
Please contact hotel for price information.
Breakfast options
Western breakfast, American breakfast, Continental breakfast.
Breakfast menu
From menu.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please note that club lounge access is included for 2 guests. Additional guests will incur fees of USD 150 per additional adult and USD 75 for children under 12 years of age. Quadrant is a lounge where Cocktails are artistically hand-crafted, anchored in both innovation and tradition. The Chic Bar and Lounge invites guests on a luxurious expedition through the senses with exceptionally crafted Beverages & Food. The Breakfast, Lunch & Dinner Food Experiences is Inspired by Seasonal Modern American Cuisine and Crafted Bar Bites. Our restaurant "West End Bistro" will remain closed until further notice. Food and Beverage options will be available both through room service and at our unique space, Quadrant
Guests must provide own credit card which matches name of reservation when checking in. The hotel will pre-authorize your card and the pre-authorization will be released if there are no extra charges or damage to the room when checking out. Some hotels and room types have special policies, please check with the hotel for more information.-
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